Refund & Cancellation Policy

This is a starting template tailored to our service. Please have it reviewed by a qualified legal professional before publishing. Text marked in [yellow] must be completed with your own details.

1. Two different things — please don't confuse them

There are two separate kinds of money in the UtsavPlaces world, and this policy covers only the first:

Subscription fees that venues and agents pay us to receive enquiries — covered below.
Booking payments that a customer pays a venue directly for a stay or event — not handled by us at all (see section 4).

2. Subscription fees (venues & agents)

Subscriptions are a flat periodic fee that gives venues and agents access to receive customer enquiries. Because access is delivered immediately and continuously through the subscription period:

Subscription fees are generally non-refundable once the period has begun. [Adjust if you wish to offer pro-rata refunds.]
You can choose not to renew at any time; your access simply continues until the end of the paid period and then stops.
We do not guarantee any specific number of enquiries, quotes or bookings during a subscription, so a low volume of enquiries in a given period is not by itself grounds for a refund.

3. Cancelling a subscription

To stop a subscription from renewing, [describe how — e.g. contact us at [EMAIL] or use the account settings]. Cancellation takes effect at the end of the current paid period. Any payment reference or dispute should be raised within [7] days of the charge.

Free trials. New venues receive a set number of free enquiries before any payment is due, and agents receive free daily enquiries up to a limit. No fee is charged during the free tier, so there is nothing to refund for it.

4. Booking refunds are handled by the venue

UtsavPlaces never collects your booking payment. When you book a venue, you pay the venue directly. Therefore:

Any refund, cancellation, deposit or rescheduling of a booking is governed entirely by that venue's own policy, agreed directly between you and them.
We cannot refund a booking payment because we never received it, and we are not a party to your booking.
Please confirm the venue's cancellation and refund terms before you pay them.

5. Payment method

Subscription payments are currently collected via [UPI / bank transfer]. [Update this section if you add an online payment gateway later, along with its own refund-processing timelines.]

6. Contact

Questions about a subscription charge? Reach us at [BILLING EMAIL] or see our Contact page.